Customer Retention Issues
Challenges related to keeping existing customers engaged and continuing to use a product or service, often signaling problems with product-market fit or user experience.
- Implementing onboarding improvements to increase activation rates
- Creating customer success programs to ensure users achieve value
- Using behavioral analytics to identify and address drop-off points
After Helping Build the Web, Jim Clark and Thomas Jermoluk are on a Mission to Fix Its 'Original Sin'


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