Net Dollar Retention
A metric measuring the percentage of recurring revenue retained from existing customers over time, including the offsetting effects of churn, downgrades, and expansions.
- Targeting 120%+ NDR for SaaS businesses to demonstrate negative churn
- Using NDR as a leading indicator of sustainable growth potential
- Breaking down NDR by customer segment to identify expansion opportunities
After Helping Build the Web, Jim Clark and Thomas Jermoluk are on a Mission to Fix Its 'Original Sin'


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