Revenue Retention Rate
The percentage of revenue retained from existing customers over a specific period, accounting for both churn and expansion revenue.
- Calculating gross retention (excluding expansions) to measure product stickiness
- Tracking net retention (including expansions) to understand overall customer health
- Comparing retention rates across customer segments to identify strengths and weaknesses
After Helping Build the Web, Jim Clark and Thomas Jermoluk are on a Mission to Fix Its 'Original Sin'


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